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Description
The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at WorkWe all know what it's like to put off an important conversation at work whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation. Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:- Become skilled at the art of quiet negotiation
- Determine your "sales" message
- Keep meetings on track and stick to an agenda
- Analyze what your body language conveys (often it's not what you think )
- Overcome public-speaking fears
- Offer feedback to employees and bosses alike in a constructive, productive way
- Reduce conflict in the office and with customers and clients
- Fire someone or deny someone an expected promotion
- Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
- Master e-mail and voice messaging etiquette, and make a positive impression every time
- And much more.
Binding Type: Hardcover
Publisher: Hachette Books
Published: 01/01/2008
ISBN: 9781401302344
Pages: 239
Weight: 1.00lbs
Size: 8.60h x 5.70w x 0.90d
Review Citations: Publishers Weekly 11/05/2007 pg. 57
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4.5 ★★★★★
Based on 9 reviews
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Product Reviews
★★★★★ 5
Stylish and Functional Bar Cart, Perfect for any Space!
Color: Black, Size: 33.9"W
I recently added the VASAGLE Bar Cart in black to my home, and it has quickly become a standout piece in my kitchen and dining area! The sleek black frame combined with the mirrored shelves gives it a modern, elegant look that complements any decor.
Assembly was straightforward, with clear instructions and all necessary tools included. Once put together, the cart feels sturdy and well-constructed, perfect for daily use or special occasions.
The design is incredibly functional. The wine holders securely store my favorite bottles, while the glass holders keep my stemware organized and within easy reach. The mirrored shelves not only add a touch of luxury but are also spacious enough to hold everything from bar tools to serving platters.
Its mobility is a game-changer! The wheels roll smoothly, making it effortless to move from the kitchen to the dining room or even the patio for entertaining guests. The locking mechanism ensures stability when you need it.
Overall, this bar cart has exceeded my expectations in both style and functionality. Whether you're hosting a party or just want a convenient spot to organize your wine and cocktail essentials, this cart is a fantastic choice. Highly recommend!
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Reviewed in the United States on December 16, 2024
★★★★★ 5
Assembly instruction so poor it made it fun
Color: Black, Size: 33.9"W
The finished cart looks great but, man, I gotta give it up to whoever put those assembly instructions together. You, sir or ma’am, are a GD LEGEND. Following your nonsensical, contradictory and deceptive instructions became a magical journey that started in frustration and ended in maniacal, elated tears of joy. It was as if you crafted a special love letter just for me with hilarious inside jokes along the way that we shared across time and space. You, in your cubicle, dumping out misleading and false information and me, staring indignantly at the page wondering what type of unhinged person could possibly get so much wrong. Like when you illustrated and labeled two distinct and separate parts (and even gave instructions as to how to assemble them into one) when one, solid piece was clearly all that was present in the box. And how you labeled it with a clear letter C despite the glaring and bold G adorning the piece, in fact, mislabeled every single piece in the set. When you told me to expect three distinct screw sizes even though you knew I would only find two. How the wrench was slyly hidden away from the hardware box and instead wedged among the casters. I think my favorite part was noting how washers were included but left to my assumptions as to where to include them (this direction coyly absent from the manual entirely), only to realize at the end I would need to disassemble the very first step to find their intended home, relying purely on intuition to guide me. Thank you for the journey. I am a better human being as a result. I can only envy those lucky people in the future who will go though the same process of growth as I will never be able to have the experience again.
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Reviewed in the United States on December 4, 2025
★★★★★ 5
Best bar cart everrrr!!!
Color: Gold, Size: 26"W
ITS PERFECT AND SO CUTE!!
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Reviewed in the United States on May 30, 2026
★★★★★ 5
Easy assembly and looks good
Color: Black, Size: 33.9"W, Color: Black, Size: 33.9"W
This was the easiest product I've ever put together!!! I put it together by myself in an about a hour and I'm not a super handy girl usually. So far everything seems sturdy and it looks great.
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Reviewed in the United States on April 19, 2026
★★★★★ 4
Great value -
Color: Black, Size: 26"W
Very nice cart for the price. Easy to assemble .. very clear instructions
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Reviewed in the United States on November 12, 2025
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