SKU: 88369661414

United Breaks Guitars: The Power of One Voice in the Age of Social Media

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United Breaks Guitars: The Power of One Voice in the Age of Social MediaSongwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool songwriting and vowed to create a YouTube video about the incident

Songwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool--songwriting--and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost--brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you'll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he's taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same--for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.



Binding Type: Paperback
Publisher: Hay House
Published: 05/01/2013
ISBN: 9781401937942
Pages: 197
Weight: 0.60lbs
Size: 8.20h x 5.33w x 0.63d
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SKU: 88369661414

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Lora
Waukegan, US
★★★★★ 5
Great quality of product
Size: 1.3 Fl Oz (Pack of 1)
This cream has always been my favorite because it has great quality and effectiveness, I bought it two times and before I used to wear it in the summer and it did not make my skin oily. It is lighter, yet moisturizing if you know what I mean.
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august
San Leandro, US
★★★★★ 4
This is the new formula, with a blue cap
Size: 1.3 Fl Oz (Pack of 1)
This cream has been a great basic moisturizer for use with acne creams (.25% tretinoin, in my case). You may notice some reviewers saying it's fake because of the blue cap and the fact that it just says "soothing," but that's the new packaging. You can see that on the Avene website. This doesn't have the "luxe" feel of some other brands, but this did the job by keeping my skin moisturized and acne free. When I am in the mood to buy something else, I usually buy something else, but this is the best budget option - definitely better than any of the drugstore brands.
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Reviewed in the United States on May 4, 2019
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Argelis Rodriguez
Belleville, US
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Super good quality!
Size: 1.3 Fl Oz (Pack of 1)
Ooof!! This one right here is good for super dry skin!!
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Reviewed in the United States on October 18, 2025
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snowdrop
Charlottesville, US
★★★★★ 5
Obsessed. Soothing, effective, fragrance-free, incredibly healing
Style: Tolerance Daily Foaming Facial Cleanser
I’ve been loving this so much I bought a second bottle after a few days of using it. It has all the skin soothing benefits of the tolerance lotion cleanser, but it’s also a really great cleanser. It’s almost not noticeable how good it is at cleansing because your skin doesn’t feel stripped after, but it takes things off really quickly. I was worried because it doesn’t foam a lot and it feels so nurturing — much like the tolerance lotion cleanser (which I use as a second cleanse when my skin needs a few days to recover from something like a derm office treatment) — but when I wash again with my favorite HG cleanser nothing extra comes off, and I tested it twice on waterproof eyeliner that I’d swiped on my forearm for an hour or so, the eyeliner dissolved and wiped off with two or three gentle swipes. It has a very emollient texture, so when you rub it against your skin it slips so easily you don’t realize it’s dissolving and taking things away because there is no friction. So it’s great at taking off makeup, it’s AMAZING at cleaning makeup brushes, and IT DOES NOT BURN MY EYES AT ALL. Also, it is FRAGRANCE-FREE… before I bought it I read a review complaining about smelling a citrus fragrance, that person either has some sort of brain tumor or something spilled on their bottle when it was in a warehouse because this is definitely a fragrance-free product. Prior to trying this, I had tried another cleanser that gave me weird acne hives all over my chest (never happened to me before) and I was struggling to heal the acne and the irritation. I noticed an immediate difference when I started using the tolerance cleanser on it; the fresh redness went away, the acne started healing, and the post-inflammatory hyperpigmentation has been healing fast. So I’ve been using this on my body as well and it’s soothing and moisturizing in all the places where other things have been drying. I have mild rosacea and I hadn’t realized how irritated my skin was from the last thing I’d tried until after 5 days or so of using this my skin tone looked much more even and the stubborn PIH I have from a two-zit hormonal breakout a month ago finally looked dramatically lighter (as recently as the week before, I’d needed to cover them with high-coverage concealer). Because this doesn’t foam much, some people might not realize how well it’s cleaning… I encourage you to judge it based on how your skin looks and feels. Since it is very emollient though, I do think it’s important to use it with a face wash scrubber or washcloth just to ensure you’re getting some mild mechanical exfoliation and clearing away skin cells that could be trapping stuff in your pores. For this reason, I do wash my face with this twice so the first wash can get off makeup/debris/oil and then the second wash can really penetrate and clean my skin.
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Reviewed in the United States on February 15, 2026
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BlackHeartNY
Cuba, US
★★★★★ 5
No Scent and Gentle
Style: Tolerance Daily Foaming Facial Cleanser
I broke out in a case of Perioral Dermatitis recently and bought this product to help before I could see my doctor. Avene Tolerance facial cleanser has no scent and is very gentle on my skin. It didn’t burn when washing with this product, and even helped to slough off the dead skin around my lips. My face feels clean, not dry. I am still going to see my doc to get an RX for the inflammation, but I do believe this product helped to alleviate the dryness and tightness of my skin and lips. I’ve used other Avene products and I’m very happy with them. Even though these products are more expensive, to me they are well worth the money because they are much more gentle on the skin than any other products I’ve used. I will buy this product again just because of the fact that it’s so gentle. PS: at the time of purchase for this product, I also bought Avene’s Tolerance Control Skin Recovery Cream (you don’t need to use a lot of this one on your entire face), and Avene’s Cicalfate for lips. Between these 3 products, my lips and skin feel a lot better (however, I will still see my doctor because I have Crohn’s Disease and Perioral Dermatitis is considered an extra-intestinal side effect of Crohn’s).
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Reviewed in the United States on March 20, 2026

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