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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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★★★★★ 5
Good!
Style: SPF 70, Size: 8 Fl Oz (Pack of 1)
Works well! Love the subtle shimmer and glow it gives me. Doesn’t leave a white cast, but definitely does feel a little oily on the skin. Smells very nice too, not that classic chemical sunscreen smell at all.
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Reviewed in the United States on April 23, 2026
★★★★★ 5
Really nice sunscreen for a face
Style: SPF 70, Size: 8 Fl Oz (Pack of 1)
I love that this sunscreen is not greasy. Has a nice smell goes on easily over my moisturizer does not itch my skin washes off with open water at the end of the day. I use it on my face and anywhere else. The sun can shine arms, hands, and legs.
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Reviewed in the United States on April 10, 2026
★★★★★ 5
Black girl friendly!!!!!
Style: SPF 70, Size: 8 Fl Oz (Pack of 1)
I absolutely love this sunscreen! Im a black women with darker skin so its very hard to find sunscreen that doesnt make me a ghost and this one is so perfect. I tan super easy and dont want bad tan lines and this stops me from tanning when im just in regular clothes. This leaves my skin feeling super hydrated and it gives me such a beautiful glow im so obsessed i will NEVER use anything else. It smells ok, its not the typical sunscreen smell it has a slight fragrance to it. I have sensitive skin on my face and i use this on my face and i dont break out! Which never happens when i use a new product on my face, i typically break out. It goes on white but after rubbing it in after a few seconds it turns into this gorgeous golden glow.
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Reviewed in the United States on March 28, 2026
★★★★★ 5
Skin protection
Style: SPF 70, Size: 8 Fl Oz (Pack of 1)
It is great really work very moist on your skin and smells wonderful. Its a must have
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Reviewed in the United States on June 4, 2026
★★★★★ 4
Great protection with a lovely scent
Style: SPF 70, Size: 8 Fl Oz (Pack of 1)
I really like this sunscreen! It gives excellent sun protection and keeps my skin from burning, even during long hours outside. The texture is smooth and lightweight, and it leaves my skin feeling soft instead of greasy. I also love the light tropical scent — it smells like summer in a bottle!
The only reason I gave it 4 stars instead of 5 is because it can feel a little thick when reapplying, especially in humid weather. Other than that, it’s a great sunscreen that does its job well and makes my skin look healthy and radiant.
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Reviewed in the United States on October 26, 2025